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Desktop & Application Sharing
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Desktop and Application Sharing Services
 Heighten interaction levels and increase productivity with an absolute must in any web conferencing
solution. Our all-in-one convenient collaboration tool for application and desktop sharing will
have you presenting any material from your computer screen to all meeting
participants.
Application sharing is perfect for software demos, product training, and web touring, as well as
any situation in which meeting attendees need to follow along with your presentation. Furthermore,
collaboration on documents is simple and effective. Your meeting participants will be able to
see everything you do in real-time, effectively enhancing the conference's collaborative and
interactive atmosphere.
IMConferencing's desktop and application sharing services can present one specific application,
the entire desktop or just an area of your screen. Plus, with the Remote Control feature, you can
hand over control of both mouse and keyboard to any meeting member, letting your associates
assume control of other parts of the presentation. So even when all members of your team can't
be at the same location, you can present a unified image.
Best of all,
desktop sharing
and
application sharing
is very firewall friendly! Don't spend your
valuable time worrying about connectivity and security. IMConferencing has done all the
work already to ensure that our services meet the highest standard for firewall support.
We will provide you and your participants all the necessary information to participate
successfully and easily in a
teleconferencing
session using our desktop and application sharing services.
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Technical Support and Remote Desktop Control:
 Empower your technical support teams with a tool that expedites any telephone support call. With
Remote Desktop Control, your support staff will use remote application sharing to view the
client or customer issue quickly, right from the client's desktop, helping them put assess
the client's complaints and issues immediately and accurately into clear view. Additionally,
our software allows the technical support rep to perform tasks remotely on the client's
computer, with a graphic interface that mimics the client's desktop, to resolve technical issues
on the spot.
When technical support reps can view and correct client issues quickly without the frustrating
and often confusing telephone explanations, everyone wins. You'll be saving both time and money
while ensuring that customer satisfaction is at its highest levels. Your
customers will thank you!
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Remote Control and File Transfer:
"Clipboard Transfer" is another great time-saver for both customers and technical support representatives. With remote control and
file transfer,
users can be used to send transfer information, text or code transfer back and forth from the remote PC to the
representative's computer for local review and assessment. This helps get necessary information over fast without
asking non-technical users to search for hard-to-find information while also ensuring that the information being
retrieved is accurate and correct.
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